I need help with my SMU account
or connecting to the network, what do I do?
A:
Please call ITS help
at 214-768-HELP. You can also visit their
help website
Q:
If I cannot get into Access, what
do I do?
A:
We do not handle the Access website
questions. You can directly log on to Access
website or call up 8-HELP if you have any questions
Q:
What are the major programs at SMU
Engineering?
A:
We have five major departments:
Electrical Engineering, Mechanical Engineering, Computer Science and Engineering,
Environmental and Civil Engineering, and Engineering Management, Information
& Systems.
I am having trouble using cgi
scripts on my web page. Even with the most simple cgi script, I cannot
get it to display in my browser. I get an Internal Server Error whenever
I try to access it.
Here is the code for test.cgi
#!/usr/local/Gnu/bin/perl
use strict;
use CGI qq(:standard);
print "Hello World\n";
A:
Need to print context
header before other stuff.
use strict;
use CGI qq(:standard);
print header; # tell browser what's up
print "Hello World\n";
Q:
How do I open an enigneering account
A:
Most accounts needed for engineering
classes are opened at the beginning of the semester when the students are
registered. You need to fill out a form and fax it or hand it over to our
help desk
Q:
How long it will take for my account
to be activated?
A:
It might take 24-48 hours before
your account is active. If your account is not active within 2 days please
contact our help desk for further assistance.
Q:
Can I use my email/ ITS passwords
to log on to Engineering computers?
A:
No. Engineering accounts are
completely separate from ITS (SMU) accounts. When a new Engineering account
is opened, Engineering Computer Operations attempts to match the Engineering
username to the ITS username assigned to that individual. In this way
some confusion is avoided about what username should be used for logons.
Sometimes the name ITS assigns has already been used in Engineering. In
these cases, the Engineering username will differ from the ITS username.
The passwords in engineering HAVE NO RELATIONSHIP to passwords assigned
by the University for Access, WebCT, or ITS.
Q:
The password does not work. What
do I do?
A:
Try following things if your
password does not work.
Check username : Your username may be different from SMU name.
Check password : Make sure you are using the right password.
If you are trying to log on to a computer use the PC password of SEAS-S
domain. For putty and WinSCP please use the unix password. BOTH PASSWORDS
ARE DIFFERENT.
Domain : Make sure that the domain is SEAS-S.
If none of the above works, contact our help
desk.
Q:
What is my disk quota? How many
pages can I print?
A:
The quotas are tabulated below
depending upon you current affiliation with Engineering school:
User
Disk Quota
Print Quota
Engr Undergraduate
25 MB
200 pages
Guest Undergraduate
10 MB
200 pages
Graduate
40 MB
400 pages
Guest
10 MB
50 pages
Q:
How to cancel printing jobs?
A:
The command is lprm -P(name) (Job
#) and lprm -P(name) -
lprm -P(name) (Job #) kills the one job listed.
ex. lprm -Psic_si 521 kills job 521
lprm -P(name) - kills all your jobs on that printer
ex. lprm -Psic_si -
Q:
I've got Hummingbird Exceed 8.0
installed in my PC, but I don't know how to configure the program to connect
to nova.engr.smu.edu.
Fill in X display location with fully qualified hostname with :0
appended
Go to Session
Click SSH
Fill in HostName: burn.engr.smu.edu
Note: burn used as example. Will work same way on most
engr hosts.
Optional: put a name in saved session, click Save.
Click Open or double click "Saved Session to Startup"
Accept public host key from burn
Log into burn with regular engineering login/password
Try: xterm
If you telnet from burn to other machines, the DISPLAY variable will
follow, otherwise set the DISPLAY to whatever it is in the burn session,
something like: burn:12.0
Also: here is a link to a very nice ftp like program. It is similiar
to putty in that it is secure and easy to setup.
That website has instructions and sreenshots to help you set it up. Again,
the defaults are fine for logging into our systems.
Q:
How do I cancel printing jobs in
the School of Engineering Labs?
A:
In order to cancel printing jobs
you need to use the following command at the UNIX command prompt:
lprm -P(name) (Job #) and lprm -P(name) - .
lprm -P(name) (Job #) kills the one job listed.
ex. lprm -Psic_si 521 kills job 521
lprm -P(name) - kills all your jobs on that printer
ex. lprm -Psic_si -
Q:
How do I post a webpage on the School
of Engineering Server?
A:
Each School of Engineering user
has a web site directory. A link to that directory is installed in your
HOME directory named: public_html
To change to your web site directory:
cd
cd public_html
Note that 'cd ..' will NOT return to your HOME directory.
In the public_html directory, create your home page in a
file called: index.html
Each file in your web page needs to be readable by the other. If you
have subdirectories, they need to be searchable by each other.
A setup script is provided to facilitate web site maintenance. It will
double check the link, initialize the index.html if not present, and set
permissions. It is called: wwwsetup
Run the wwwsetup script for initial setup or after installing new files
so permissions will allow the web server to serve your files.
Your URL will be of the form: http://engr.smu.edu/~logname
Note: "logname" would be your Engineering School username.
Q:
How do I make Internet Explorer
as my default browser?
A:
Open Internet Explorer and click
Tools -> Internet Options on the Tool bar. Internet
Properties window will open up. Click on the Programs tab and check
the box at the bottom. Close the browser and open it up again. You will
now be prompted to set Internet Explorer as your default browser.
Q:
How do I determine my operating
system?
A:
Go to START
Choose RUN
TYPE: winver
Press ENTER
Q:
How do I set my computer for Automatic
Critical Updates?
A:
For Windows XP right click on "My
Computer" and going to Properties. Click the Automatic Update tab
and set the time for the computer to update.
For Windows 2000 go to the Control Panel and double click on the Automatic
Update icon. This icon is only there if service pack 2 or greater
has been applied.
Q:
How do I install the Microsoft equation
editor toolbar on MS Word and PowerPoint?
A:
You can easily add the equation
editor icon to your tool bar. Right click on the tool bar in Word
and go to customize. In the command box, pick "Insert" in the left
column and pick "Equation Editor" on the right side. Drag the "Equation
Editor" to your tool bar.
Q:
Can I use Microsoft FrontPage to
design a webpage on the School of Engineering Server?
A:
You can use Microsoft FrontPage
but you would need to turn off "features" requiring "frontpage
extensions." You could get more information about FrontPage at the
Microsoft
FrontPage Support Center
Q:
How do I use the wireless networks
in Junkins and SIC?
A:
To login, enable your wireless card.
You should get an ip address from the DHCP server. Start a browser and access
any url. You will be re-directed to a login page. Login with your Engineering
unix login and password. After login, the main browser will go to the original
URL and a popup "logout" window will appear. Close that and you
logout.
In Junkins, the center area of floors 1, 2 and 3 of the building have
good coverage. The entire 1st floor has good coverage and the south end
of the 2nd floor are covered well.
In SIC, toward the middle of the building is good. In the open area,
the closer to the long wall, the better.
If that is not working for you please send the error messages that you
are receiving
Q:
How do I find out what my computer's
IP address is?
A:
Go to Programs-Accessories-Command
Prompt. Type 'ipconfig'.
Q
How can I synchronize the clocks
to our system?
A:
Type in a command prompt window:
net time \\cifs /set /y
If you want it to set every day, in a command window: at 12:00 /every:M,T,W,Th,F,S,Su
"net time \\cifs /set /yes"
If you want to simply view the web page you mentioned, set your browser
to use the socks server, clear cache and it should work fine.
With Internet Explorer:
Tools-> Internet Options -> Connection->Lan Settings
Check the "use proxy server" and click the "Advanced"
button Set SOCKS Host: socks.engr.smu.edu Port: 1080
Tools-> Internet Options -> General -> Temporary Internet Files
-> Delete Files...
Q:
My mouse doesn't work. What do I
do?
A:
There are two major types of computer
mice used in SMU School of Engineering: the roller-ball mouse and the optical
mouse. If you are experiencing difficulties with the control of the mouse,
flip the mouse over. If the mouse has a light emitting from the bottom then
it's an optical mouse; otherwise it's a roller-ball mouse. Optical mice
are generally problem free and work on most surfaces except the reflective
ones. The roller-ball mice easily accumulate dirt.
To clean a roller-ball mouse:
Flip the mouse over.
Using your fingernails, untwist the ball cover (located in the center
of the mouse) in counter-clockwise motion.
To extract the ball, cup your free hand over the bottom of the mouse
and flip the mouse over.
Look inside the mouse cavity to notice two bars: a horizontal roller
and a vertical roller. The dirt is most likely to accumulate on those
rollers and needs to be removed for the mouse to function properly.
The dirt can be removed with a fingernail, a paper clip, or, for
the best results, with a cotton swap soaked in rubbing alcohol.
Once the rollers are clean, replace the roller-ball and screw on
the cover.
