Most accounts needed for undergraduate engineering
classes are opened at the beginning of the semester when the students are
registered. Others should submit an Account Application form (http://engr.smu.edu/co/accounts.html) via fax (214-768-4169), email (help@engr.smu.edu) or in person to the Help Desk.
Q:
How long it will take for my account
to be activated?
A:
Engineering accounts are created within 24-48 hours of receipt of the Account Application. If your account is not active within 2 days please
contact our Help Desk for further assistance.
Q:
Can I use my email/ ITS passwords
to log on to Engineering computers?
A:
No. Engineering accounts are
completely separate from ITS (SMU) accounts. When a new Engineering account
is opened, Engineering Computer Operations attempts to match the Engineering
username to the ITS username assigned to that individual. In this way
some confusion is avoided about what username should be used for logons.
Sometimes the name ITS assigns has already been used in Engineering. In
these cases, the Engineering username will differ from the ITS username.
The passwords in engineering HAVE NO RELATIONSHIP to passwords assigned
by the University for Access, WebCT, or ITS.
Q:
The password does not work. What
do I do?
A:
Try following things if your
password does not work.
Check username : Your username may be different from SMU name.
Check password : Make sure you are using your Engineering password. It may be different from your SMU password.
